Privacy Policy

Mill Creek Skin & Laser Center (“Mill Creek,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://millcreekskinlaser.com/, contact us, request information, schedule an appointment, purchase products or services, participate in promotions, or otherwise interact with us.

Certain health-related information is subject to additional protections. Our Consumer Health Data Privacy Policy describes our practices for consumer health data subject to the Washington My Health My Data Act. Patient medical records and other health care information are handled under applicable federal and Washington health privacy laws, including HIPAA when applicable and Chapter 70.02 RCW.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, telephone number, mailing address, and other contact information.
• Appointment, consultation, and scheduling information.
• Treatment, service, or product interests.
• Messages, questions, reviews, and other communications you send to us.
• Information submitted through website forms, chat tools, email, telephone, or text message.
• Purchase, transaction, billing, financing, or gift card information.
• Marketing and communication preferences.
• Health-related information you voluntarily provide when requesting or receiving services.

Please do not submit sensitive medical records, diagnosis details, photographs, or other health information through a general website form unless the form specifically requests that information.

2. Information Collected Automatically

When you use our website, we or service providers acting on our behalf may collect information such as:

• IP address and device identifiers.
• Browser type, operating system, and device information.
• Referring source and general website navigation activity.
• Pages viewed, links selected, and dates and times of visits.
• General location information derived from an IP address.
• Cookie identifiers and similar technology information.

We use this information for website operation, security, performance measurement, analytics, and permitted marketing activities. Non-essential cookies and similar technologies are managed through our cookie consent tool as described in our Cookie Policy.

3. How We Use Personal Information

We use personal information to:

• Respond to questions, requests, and consultation inquiries.
• Schedule, confirm, manage, and support appointments.
• Provide requested products and services.
• Communicate about appointments, transactions, services, and customer support.
• Process purchases and payments.
• Send marketing communications when permitted and according to your preferences.
• Operate, maintain, secure, and improve our website and services.
• Measure website and marketing performance when permitted.
• Prevent fraud, abuse, security incidents, and other misuse.
• Comply with legal, regulatory, licensing, and professional obligations.
• Protect the rights, safety, and property of Mill Creek, our patients, customers, and others.

4. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and similar technologies for essential site functions, security, user preferences, analytics, and marketing measurement. Where consent is required, non-essential technologies remain disabled until you make a consent choice.

We may use analytics and advertising services to understand website performance and measure marketing. We configure these services to reduce unnecessary collection and do not authorize third-party advertising networks to use consumer health data for their independent targeted advertising purposes in violation of applicable law.

You can review or change your cookie choices through the Privacy Choices or Cookie Settings link available on the website. Additional details appear in our Cookie Policy.

5. How We Disclose Personal Information

We disclose personal information only as reasonably necessary for the purposes described in this Policy. Recipients may include:

• Website hosting, security, and information technology providers.
• Appointment scheduling and practice management providers.
• Email, telephone, text messaging, and customer communication providers.
• Payment, financing, gift card, and transaction providers.
• Analytics and marketing service providers where permitted by law and your consent choices.
• Professional advisers, including legal, accounting, insurance, and compliance providers.
• Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law.
• A successor or acquiring organization in connection with a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law.

We may also disclose information when you direct or authorize us to do so.

6. Payment Information

Payments may be processed by third-party payment, financing, or transaction providers. When payment information is submitted directly to a payment provider, that provider processes the information under its own privacy and security practices. We do not intend to store full payment card numbers or card security codes through our public website when a third-party provider processes the transaction directly.

7. Consumer Health Data

Washington law provides specific protections for certain consumer health data. This can include information that identifies or is reasonably linked to a person seeking health care services, treatment or procedure interests, health conditions or symptoms, certain location information, biometric information, and health-related inferences. Our separate Consumer Health Data Privacy Policy explains the categories of consumer health data we collect, our purposes, the categories of recipients, and Washington consumer rights.

8. Patient Medical Records and Protected Health Information

Information maintained as part of a patient medical record is governed by separate health privacy requirements. Where Mill Creek is subject to HIPAA, protected health information is handled according to HIPAA and our Notice of Privacy Practices. Washington health care information is also protected by Chapter 70.02 RCW and other applicable state law. This website Privacy Policy does not replace a Notice of Privacy Practices or other patient privacy notice required by law.

9. Text Messages

If you affirmatively opt in to receive text messages from Mill Creek, we use your telephone number according to the consent you provide. Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing products or services. Reply STOP to discontinue applicable text messages and HELP for assistance.

We do not sell mobile telephone numbers or text-message opt-in information. Service providers supporting our messaging program may process information only as needed to provide services on our behalf and according to applicable contractual and legal requirements.

10. Email Communications

Marketing emails include an unsubscribe method. Unsubscribing from marketing emails does not prevent us from sending appointment reminders, transaction messages, responses to requests, or other non-marketing communications.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and patient records, resolving disputes, satisfying legal obligations, and protecting against fraud or misuse. Different categories of information have different retention periods. Medical records and health information are retained according to applicable health care record requirements.

12. Information Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or electronic storage system is completely secure, so we cannot guarantee absolute security.

13. Children’s Privacy

Our public website is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization. When a parent or legal guardian provides information about a minor in connection with medical care or treatment, we handle that information according to applicable health care and privacy laws.

14. Third-Party Websites and Services

Our website may link to websites or services operated by third parties, including scheduling platforms, financing companies, product manufacturers, payment providers, social networks, maps, or embedded media. Those organizations maintain their own privacy practices. Their privacy policies govern information you provide directly to them.

15. Privacy Rights and Choices

Depending on where you live and the type of information involved, applicable law may provide rights involving access, correction, deletion, withdrawal of consent, or other privacy choices. Washington consumers have additional rights involving consumer health data, as described in our Consumer Health Data Privacy Policy.

To submit a privacy request, contact us using the information below. We may take reasonable steps to authenticate a request before providing access to or deleting information.

Business	Mill Creek Skin & Laser Center
Address	15111 Main St A101 & A201, Mill Creek, WA 98012
Email	skincare@millcreekskinlaser.com
Phone	(425) 382-8899

 

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, privacy practices, or legal obligations change. The Last Updated date identifies the most recent revision. Where applicable law requires additional notice or consent before a new use begins, we will follow those requirements.

17. Contact Us

Questions regarding this Privacy Policy or our privacy practices should be directed to:

Business	Mill Creek Skin & Laser Center
Address	15111 Main St A101 & A201, Mill Creek, WA 98012
Email	skincare@millcreekskinlaser.com
Phone	(425) 382-8899